I went shopping today. BAH! Humbug! I need a coffee pot that won't leak after a few months of hard use, and I'm not sure any company is making good ones nowadays. Someone who makes 3-4 pots of coffee per day must have quality! Over the past 3 years I have had 4, count 'em 4, replacement pots from Mr. Coffee. Here's the pattern: I bought a Mr. Coffee with all the bells and whistles (clock, automatic timer, temp.- adjustable warming plate, adjustable strength setting, 12 cup capacity) which my husband says looks like something from outer space and requires a Master's degree in engineering to program it. That's not true, you only need a B.S. However, the first pot leaked clear water after 5 months. I called the company and they were so nice; offered to replace it free of charge, if only I would read them the number off the plug-in prong. I did, and 3 weeks later, here came a brand-new pot. That pot lasted a few weeks shy of the last one, except it leaked part water and part coffee. I called and got a new one delivered soon. I asked the customer service woman on the phone if she thought it might be a good idea for the factory to institute some quality control so they wouldn't have to replace pots all day long. She agreed with me, but didn't seem to care one way or the other. The whole process happened again with the next pot, except this time it only took 3 days for it to leak
pure coffee all over the counter top. I called again, mad as a hornet, and got the promise of a replacement immediately. The last pot has been in service since 2-2-05 - and guess what - it is now leaking. I put 12 cups of water in it and I get back 10 cups of coffee and 2 cups leak out all over the place. You and Mr. Coffee can rest assured I will not buy that brand ever again. I am now in the market for a good quality pot, one with 12 cup capacity and guaranteed quality control before it leaves the factory. I looked at Bunn and Krups today, but I am so afraid of making another bad choice that I walked out of the store empty handed. Well, not completely empty handed; there was the red sun hat and the 2 pairs of shoes. I had to buy those to help me get over the sadness of the coffee pot problem!
P.S. I drink decaf, so it is not as bad as it sounds. What brand of pot do you use and would you buy another one just like it?
Update: I called the company this morning and they have offered to send a full refund if I can produce the original purchase receipt (which I can) and will send it to them along with 4" of the cord and the wall plug. As soon as I purchase a replacement pot (water on the counter top is far more agreeable than no coffee at all), I will do just that.