I had to go to a satellite branch hospital today, to have blood drawn, per my cardiologist. While there, I got a message on MyChart (the hospital system's on-line communications) that I owe $3.27. I immediately thought - WOW - how convenient that I am in the hospital now. I went to the front desk and asked if I could make the payment there, in cash, and the guy said "I'll see."
A few minutes later, he told me he couldn't accept my payment there. I will never understand why! It is a satellite hospital of the same system as the larger hospital, and I should have been able to make a payment there.
Does that make any sense to you!?