People don't tick me off easily, but when they do......watch out.
I had a dentist appointment today and I knew that they wanted to do full mouth x-rays, since they hadn't been done in a while. I put them off last time, because I didn't want to pay for x-rays, so I knew I couldn't get by with that now.
Our only dentist for the first 42 years we were in Raleigh retired about two years ago and a woman took over his practice. She seemed competent and very nice and friendly, so we decided to maintain our relationship with that practice. But now, I'm not so sure.
The first dentist was always very nice about allowing people to make payments when their dental bills were in excess of the usual cleaning and check-up fees. Things like crowns, extractions, x-rays, etc. always cost way more and sometimes it is hard to come up with the amount they want on the spur of the moment. When we first started going to him, in 1970, the fees for a cleaning were $30. I remember when he went up another $10 and he apologized for having to raise his charges. Now, the cleaning alone is well over $100 and the x-rays added on to that make it difficult sometimes.
So today, when the new receptionist told me the amount, I said "I can give you part of that today and the rest in 3 weeks." She answered...."That will be okay for today, but in the future, we expect payment when services are rendered." I replied...."Then I may not be coming here in the future." She gave me a shrug and a look that said "You think I care?" and at that moment, I really began to miss the old receptionist, whom we have known for over 25 years. She would never have said that to me. I suspect that may be part of the reason she left that practice; being loathe to tell people that they had to pay out hundreds/thousands of dollars when that had never been the policy before.
This dentist may not know it, but even when I paid installments, I always got the bill paid within a month or a few days more. I suppose there are many people who don't finish paying the bill, and that is why she is changing her policy - but it rubs me the wrong way. I think our former dentist might cringe if he heard what is happening. I wish I could tell him.
At any rate, I may be in the market for a new dentist, before my next cleaning in September. How does your dentist handle it?