I checked my bank statement on-line today and saw a $2 service fee. I had no idea what it might be for, so I called the bank. The clerk said it was a fee for "receiving the images of my cancelled checks in my printed statements." I had no idea they were beginning to charge for that. They have tried to get me to give up printed statements - but I am not about to do that. What if my computer crashes and I am without one for a while? I need those paper statements!!
I mentioned that because I am over 65, and we also have a charter account with that bank, I was not supposed to have any fees charged to my account. She said no other fees apply, only these (and I presume any others they think up later on and tack on without my knowledge.)
I asked her to remove that fee, since I had been unaware of it - and gave her permission to stop sending the images of cancelled checks monthly - as long as I am able to see those check images on-line. She assured me I would be able to, but she couldn't remove the current $2 charge. Grrrrrrr.
I know how they communicate new fees. They print it in the smallest and faintest letters possible and stick it in a remote corner of the statement, so most people never see the warning and most won't bother about calling for $2. They get rich that way.
We are not talking about a lot of money now, but if they continue to think up ways to charge more for all/any of their services - it could eventually amount to a bunch! What is next?
I told that clerk (she referred to herself as a relationship banker) that her bank was slowly forcing me to close that account and bank through my credit union account only. It will cause some extra paperwork and phone calls (to change automatic deposits and bill-paying, which I have been loathe to do) but I'm reaching the point where anything will be better than having to fight them for additional fees nearly every month.
Have you had similar problems?