I don't know if I can blame it on sun-spot activity (which is now the highest since 2005) or a bad router, but our computers have been on-line only a bit in the last 4 days. We get on-line and either 2 seconds or 20 minutes later, we lose the ability to connect. It is frustrating as hell.
I spent 30 minutes on the phone this morning with our cable company tech support. The "first tier" helper was very nice and easy to understand, but she couldn't help me. The "second tier" person (assigned to the National Help Desk, as they call it) was from Outer Mongolia or Timbuktu or maybe Saturn, and I didn't speak her language. She had a colorless personality, no sense of humor and no ability to vary her speech tones, so everything she said sounded alike - none of which I could decipher. It was very apparent that she was speaking from a script and all she knew how to do was repeat the script - not helpful at all.
She blamed the trouble on our router, and considering it is about six years old, I decided to buy a new one. So off I went to run errands and when I got back, our computers were running perfectly well with the old router. GAH! Now I will have to return it. GAH, again! Why don't they hire (and keep) people who can solve problems?!