I lied, yes I can. I spent almost 2 hours on the phone with a Road Runner service tech today, and I finally was able to get activated and set up a new email address. But I must say, it was like pulling teeth in the dark without pliers. See, I am so illiterate (computer-wise) that service techies have to work hard to suppress their obvious disgust with me. I always start off telling them that I know nothing about the workings of a computer, so they will have to explain everything well and speak more slowly and louder than usual. This makes them edgy right off, and they would prefer to get me off the line ASAP. The guy today could hardly hide his boredom with my kind. though he persevered and now I can surf quickly and read more blogs in a shorter period of time. That's all I really wanted, you know.